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  2. Frequently Asked Questions

Frequently Asked Questions

  • basic information

    ■Free WiFi
    ■Wheelchair rental available(3 at the front entrance)
    ■All parking is free
    ■All buildings and rooms are non-smoking(Smoking areasContinue reading
  • About check-in / check-out

    Check-in from 15:00
    Check-out until 10:00

    ■Guests with dinner included
    Please arrive by 18:45 as the last meal starts at 19:00.

    ■Guests wiContinue reading
  • For customers who have made a reservation with “dinner included”

    ■Time 17:30 to 20:30
    (Please arrive by 18:45 as the last meal starts at 19:00.)
    ■Meal venue The venue varies depending on the reservation stContinue reading
  • For customers who have made a reservation without dinner

    There is no restaurant in this facility where you can eat on the day.
    Nearby restaurants (Aoshima) are approximately 7 minutes by car.(No reContinue reading
  • For customers with food allergies

    If any guests have allergies, please contact us at least 3 days in advance.
    Ingredient allergens such as wheat and soybeans may also be inclContinue reading
  • About futon laying self-service

    From March 4, 2022, as a preventive measure against the spread of the new coronavirus,
    Guests are required to lay out their own futons in eaContinue reading
  • About amenities and yukata

    【Rooms】Face towel, bath towel, body soap, conditioner-in shampoo
    【Lobby】Yukata corner
    【Front desk】Razor, toothbrush, shower cap, comb
    【LargeContinue reading
  • About breakfast

    Basically, it is available in buffet format.
    However, it may be changed to a Japanese set meal depending on the accommodation situation on tContinue reading
  • Bringing in food and drinks

    ■Rooms:Carry-on allowed
    ■Dining Hall:Not allowed

    【Bringing in a cake】If you wish to bring in a cake for a celebration, please contact us inContinue reading
  • About the all-you-can-drink course

    We offer two all-you-can-drink course.120 minutes each.(Last order 15 minutes before)
    Please contact us in advance or let us know when you cContinue reading
  • Air conditioning in guest rooms

    All rooms are air-conditioned, however, due to facility reasons, it is not possible to switch between heating and cooling for each room.
    PleContinue reading
  • Wheelchair access and rental

    This facility is basically barrier-free.
    【Rooms】Some rooms have steps to the washroom, toilet, and bath, so please call us for more informaContinue reading
  • Parking

    ■about 100
    ■Free all day
    ■No prior reservation required. Please use any available parking lot.

    【For customers and travel agencies who will Continue reading
  • Accommodation for minors

    Due to legal revisions effective April 1, 2022, the age of majority has been lowered from 20 to 18.
    In our hotel, if a person under the age Continue reading
  • About the large public bath (hot spring)

    The large public bath is on the 3rd floor.There is one each for men and women.
    This is a large observation bath where you can see the ocean Continue reading
  • About private open-air baths (hot springs)

    The open-air bath is available as a private "family bath."(The large public bath is an indoor bath only.)
    Located just a minute or two away Continue reading
  • Those with tattoos are not allowed to bathe.

    Unfortunately, those with tattoos and tattoos are not allowed to take a bath.
    In addition, gangsters and antisocial forces are strictly prohContinue reading
  • For guests arriving by public transport(Free shuttle service available for guests only)

    The hotel is located at the tip of the cape.
    We apologize for the inconvenience in terms of transportation as it is far from the bus stop anContinue reading
  • Regarding cashless payment

    We have introduced automatic payment machines for overnight guests to settle their bills.
    The following payment methods are available at theContinue reading
  • Karaoke in the banquet hall(Charge 6,600 yen)

    There are several banquet halls in the dining area where karaoke is available.
    The banquet hall with karaoke is for 20 or more guests.

    DepeContinue reading
  • Is there a coin laundry in the facility?

    We do not have a laundromat.
    There is a coin laundry about 5 minutes away by car (next to 7-Eleven).
    *We do not provide transportation to coContinue reading
  • Can I stay with my pet?

    I am sorry, but I will refuse it.
    Thank you for your understanding.
  • About New Year's Eve(Lottery system only on New Year's Eve)

    During the year-end and New Year holidays, many customers wish to stay overnight.
    Although it is truly self-explanatory, it will be a lotteContinue reading
  • To all JA Kyosai (National Mutual Insurance Federation Agricultural Cooperatives) members

    Aoshima Cinqmale is operated by JA Groups.
    JA Kyosai (National Mutual Insurance Federation Agricultural Cooperatives) will help you enjoy a Continue reading
  • About the after-party venue (snack bar)

    Snacks are available on site.Please use this as a venue for a second party.

    ■Business hours: 19:00 to 24:00
    ■Usage fee: 3,000 yen per persoContinue reading

Reservation・Inquiries

Reservation only 0985-55-4390(From 8:30 to 19:00)

For business contacts not related to accommodation reservations, please contact the company representative at 0985-65-1421.