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  2. Frequently Asked Questions

Frequently Asked Questions

  • About check-in / check-out

    Check-in is from 15:00 and check-out is from 10:00.

    《Early check-in・Late check out》
    Please contact us in advance as it depends on the reseContinue reading
  • About the room

    The room types are as follows.
    ◆Japanese-style room 18sqm (25 rooms)
    ◆Japanese-style room 22 square meters(1 room)
    ◆Japanese + Western roomContinue reading
  • About non-smoking rooms and smoking rooms

    ◎ Notice for non-smoking of all rooms for customers who use after April 1, 2020 ◎
    All rooms, dining rooms and banquet rooms are smoking.
    SmoContinue reading
  • About amenities and yukata

    The following are prepared in the room.
    Yukata, Toothbrush, Comb, Shower Cap, Face Towel, Bath Towel, Rinse In Shampoo, Body Soap, SlippersContinue reading
  • About air conditioning facilities

    There is air conditioning in this facility, but air conditioning of each guest room is dial type and can adjust only strength.
    Since switchContinue reading
  • About dinner venue

    The meal venue will vary depending on the day. For more details, we will inform you when you visit on the day.
    However, if you have a seat Continue reading
  • What time can I dine? Should I specify the time?

    Dinner time will be asked upon check-in.
    For groups of 10 or more, please specify the time in advance.

    【Opening Hours】From 17:30 to 20:30Continue reading
  • Can I eat in the room?

    Unfortunately, room meals are not supported.
    All customers are guided to the venue of the restaurant.
  • When can I eat Japanese Spiny Lobster Cuisine?

    Japanese Spiny Lobster Fishing the ban on Japanese Spiny Lobster Fishing for Japanese Spiny Lobster Fishing is September 1st, it is a guide Continue reading
  • Can I bring a drink with me?

    In principle, we do not allow drinks to be brought to the dining venue.
    Only shochu can be brought in for a fee.
    As a carry-in fee, 900ml Continue reading
  • Is there an all-you-can-drink course?

    We offer 4 all-you-can-drink course. All times are 120 minutes.
    Please inform us in advance if you place an order.
    Please understand that Continue reading
  • May I bring in food?

    We are very sorry, but we do not allow you to bring it to the dining venue.
    Please bring meals in your room when you bring your own.
  • Can I bring in a cake for the celebration?

    Yes, cakes can be brought to the dining venue.
    Please keep it refrigerated and hand it to the front desk.
    If you have a surprise cake, pleContinue reading
  • How will breakfast be? From what time?

    A breakfast buffet is available.
    However, it may be changed to a set meal depending on the accommodation situation on the day, in which casContinue reading
  • Can I prepare a snack because I can't have breakfast?

    Taking food out of the building is prohibited under the guidance of the public health center.
    As a result, we cannot prepare snacks.
    PleasContinue reading
  • Banquet hall for group customers

    Customers of groups of 15 or more will be guided to the banquet hall.
    Karaoke is available at the banquet hall. (Pay: 6,000 yen tax excludeContinue reading
  • About the conference room

    We support workshops and conferences.
    The capacity varies depending on the layout.
    Charges vary depending on usage hours.
    Please call forContinue reading
  • Can it be used on a wheelchair?

    This facility is basically barrier-free.
    Wheelchairs can be rented for free.
    If you have a wheelchair, please contact us in advance as we Continue reading
  • Can I use Wi-Fi?

    Wi-Fi is available free of charge.
    Select the network that starts with “Cinqmale-Guest” on the Wi-Fi setting screen on your smartphone / PCContinue reading
  • Is there an electric vehicle charging station?

    There are two charging stations.
    Please ask the front desk on the day for the price and time.
  • Can I keep my luggage in advance?

    Even before check-in, you can leave your luggage at the front desk.
    In addition, if you send your luggage by the previous day, you can sendContinue reading
  • About the public bath

    There is one public bath for each male and female.
    From the veranda you can see the sea and enjoy the Pacific Ocean in front of you.
    It isContinue reading
  • About private outdoor bath

    A private open-air bath (family bath) is available separately from the public bath.
    For guests staying for 45 minutes.
    An open-air bath wheContinue reading
  • About spring quality and effect

    《Hot Spring Qualities》Sodium-bicarbonate・Chloride hot spring

    《Indication》Fatigue recovery, health promotion, tingling, burns, chronic skin Continue reading
  • How to get to the hotel

    ●JR
    Aoshima Station・・5 minutes by car (Free pick-up for hotel guests)

    ●bus
    Aoshima Bus Stop・・5 minutes by car (Free pick-up for hotel guestContinue reading
  • Do you have a parking lot by car?

    Yes, there are about 100 units.
    The parking fee is free, so feel free to use it.
    Please contact us in advance if you are visiting a privatContinue reading
  • What should I do when using public transport?

    Please use JR Nichinan Line"Aoshima Station" or Miyazaki Kotsu"Aoshima Bus Stop".
    For hotel guests only, free pick-up from Aoshima Station Continue reading
  • Children's room charges

    Even if you make a reservation for "no meals / futon = 0 yen", children over 2 years old will be charged.
    Please understand at the front deContinue reading
  • About meal venues for customers with children

    Dining venues vary depending on the day, and private rooms cannot be prepared in advance.
    Please understand that I am sorry.
    However, pleaContinue reading
  • Can I stay with my pet?

    I am sorry, but I will refuse it.
    Thank you for your understanding.

Reservation・Inquiries

Please feel free to contact us if you have any questions.

0985-55-4390

8:30 to 20:00Click here for FAX 0985-55-4919