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  2. To our guests

To our guests

Welcome to Aoshima Cinqmale

  • For guests planning to stay at Cinqmale and those considering a trip to Miyazaki.
    We have compiled information regarding your accommodation, and we hope you will find it helpful for your trip.
  • basic information

    Check-in from 15:00
    Check out ~10:00

    No smoking allowed inside the building(All guest rooms and dining areas are non-smoking)*There are two smoking areas
    Free Wi-Fi available
    Cashless payment available(*Yukoyuko reservations are cash only)
    Wheelchair rental available(3 units)
    Free Parking
    Electric vehicle charging points available

    20 minutes by car from Downtown Miyazaki City / Miyazaki Airport
  • Reservation method

    Reservations can be made by phone, internet, or through a travel agency.(Available from about 6 months in advance)
    Reservations can be made by phone or on the Official website. "Lowest price guaranteed"
    Reservations made through Official website are especially great value as they come with a shop voucher!

    ■Phone reservation:1,000 yen discount per adult
    ■Official website:Price listed includes a 1,000 yen discount per adult + 500 yen shop voucher

    *All of these apply to plan that include two meals (dinner and breakfast).
  • About the room

    We offer several room types to suit your preferences.
    ■Most Popular"Special room with open-air bath"
    ■A beautiful sea view can be seen"Japanese-style room 18 square meters""Triple Room"
    ■For customers who require a bed"Japanese twin bed room"
    ■"Mountain side twin room" can keep the price down because you can't see the sea.

    We ask that you make your own bed.
    Thank you for your understanding.
  • About amenities

    【Rooms】Face towel, bath towel, body soap, shampoo, conditioner
    【Lobby】Yukata corner
    【Front desk】Razor, toothbrush, shower cap, comb(Installed at the front desk as shown in the image on the left.)
    【Large Communal Bath】Lotion, emulsion, makeup remover, body soap, shampoo, treatment
  • About dinner

    Dinner requires advance reservation.Please make your reservation by 12:00 PM the day before.
    Please note that seating is limited, and we will close registration once all seats are filled.

    ■Business hours: 17:30 to 20:30
    ■Last meal starts at 19:00
    (Guests who have booked plan that includes dinner should arrive by 18:45.)
    ■The dining venue may vary depending on the reservation status on the day.
    (Please understand that we cannot accept requests for specific venues.)
  • About breakfast

    Breakfast is generally served buffet style.
    Depending on the reservation situation on the day, you may be served a Japanese set meal instead.
    We will inform you of the details at check-in.Please understand.
    ■Business hours 7:00 to 9:00
    ■Meal venue free seating(First come, first served)

    *In accordance with hygiene guidelines from the public health center, we do not offer light meals (takeout).
    Please understand that we cannot accommodate early check-out requests.
  • About the public bath

    Our large public bath uses natural hot spring water (heated).
    We change the hot spring water every day, so you can enjoy a clean and comfortable bath.
    Enjoy a relaxing time to soothe away the fatigue of your day.
    *A separate hot spring tax of 150 yen will be charged.

    ■Hours: Evening until 11:00 PM / Morning from 6:00 AM to 9:00 AM
    ■Facilities include a sauna and a cold plunge pool.

     There is no open-air bath in the public bath area.Please understand.
     The open-air bath is available as a private bath (family bath).
     Please see below.
  • About private outdoor bath

    This is a private bath where you can relax while feeling the nature of Aoshima.
    You can enjoy a special moment without worrying about those around you.
    Enjoy a luxurious and relaxing time in a private space.

    *Private open-air baths are available by reservation only.
    Please apply at the front desk upon check-in.
    (Unfortunately, we do not accept reservations before check-in.)

    ■Time From 15:30 to 23:15/Morning 7:00 to 9:00
    ■Price: 45 minutes, 1,100 yen
    *Official website only
    Guests who have booked one of the eligible plan (Hanayagi, Miyabi, or Kiwami dinner plan) can use the facilities for free for 45 minutes.
  • Guidance

    ■The entire building and all rooms are non-smoking.(Smoking areas are on the 1st and 3rd floors.)
    ■You may use your yukata and slippers in all areas of this facility.
    ■The entrance is locked at night.(midnight)
    ■Payment processing hours are from 7:00 a.m. to 10:00 a.m.
     If you wish to check out early in the morning, please contact the front desk.
    ■Please hand your key to the front desk when you leave.
  • What are cancellation rules?

    Cancellation policies vary depending on the number of guests.
    ■Up to 14 people:30% to 2 days before, 50% the day before, 100% on the day
    ■From 15 to 30 people:30% from 5th to 2 days before, 50% the day before, 100% on the day
    ■From 31 to 100 people:10% from 14th to 8th day before, 20% from 7th to 6th day before, 30% from 5th to 2nd day before, 50% the day before, 100% on the day
    ■101 or more people:10% from 30th to 15th day before, 15% from 14th to 8th day before, 30% from 7th to 5th day before, 50% from 4th to 2nd day before, 50% the day before, 100% on the day
  • For customers who have made a reservation with “dinner included”

    ■Time 17:30 to 20:30
    (Please arrive by 18:45 as the last meal starts at 19:00.)
    ■Meal venue The venue varies depending on the reservation status on the day.
     ・The photo is an example of the venue.
     ・basically chair table seats(There are 2 seats in the horigotatsu)
     ・There are tatami seats and wooden floor seats.
     ・If you use a wheelchair, please let us know in advance.
    *Please understand that you cannot specify the venue.*
  • For customers who have made a reservation without dinner

    There is no restaurant in this facility where you can eat on the day.
    Nearby restaurants (Aoshima) are approximately 7 minutes by car.(No restaurants or convenience stores within walking distance)
    Please understand that we cannot provide transportation.

    Dinner is a Kaiseki meal only (advance reservation required).
    ■deadline:12:00 the day before, blowfish dishes 3 days ago
    ■Seating in the dinner venue is limited, and on busy days it may fill up even several weeks in advance.
     Please let us know as soon as possible if you would like to have dinner.
  • To customers using public transportation

    Located at the tip of a cape, this facility boasts a tranquil environment surrounded by nature.
    The property is a bit of a distance from the nearest train station or bus stop (about a 7-minute drive), and we apologize for any inconvenience this may cause in terms of transportation.
    Therefore, we offer a free shuttle service to and from Aoshima area exclusively for our hotel guests.

    ■For guests only
    Free shuttle service to JR Nichinan Line"Aoshima Station" and Miyazaki Kotsu"Aoshima Bus Stop"
    You can also get on and off the bus in and around Aoshima (souvenir shops, etc.).
    ■How to use
    If you have decided on the time and place in advance, please let us know.
    You can use our services without a reservation (contact us on the day of your visit).
    We accept same-day requests by phone.(We will not be accepting registrations via email on the day of the event.)
    ■Pick-up/drop-off times: 8:30 AM to approximately 6:30 PM
  • For customers arriving by chartered bus

    If you are arriving by bus, please inform us of the following details in advance so that we can reserve parking for you.
    Please note that parking is available free of charge.

    ① Size of the bus(Small/medium/large)
    ②Number of buses
    ③Arrival time
    ④ Departure time the following morning
  • For customers using in groups(15 or more people)

    To ensure a smooth experience, we would like to ask you about the following items in advance.
    We would appreciate it if you could contact us with the following information by the day before.

    ■If everyone arrives together
    ①Arrival time
    ② Name of the representative
    ③Dinner time
    ④ Departure time the following morning

    ■If you arrive separately by public transport or car:
    ① Name of the representative
    ②Dinner time
    ③How to visit the museum
    ④ If you have a list or other document showing the names of the occupants in each room, please send it to us in advance.
    (Knowing in advance who will be seated in which room makes the process smoother on the day of your visit.)
  • ≪Various information, campaign information, etc.≫

    This page compiles information on great deals, campaigns, and various special offers.
    Please take a look.

    ・Campaign information
    ・Official website benefits
    ・Hometown Tax
    ・For customers enrolled in JA Kyosai (National Mutual Insurance Federation Agricultural Cooperatives), etc.

For customers with food allergies

  • Customers with food allergies must contact us at least three days prior to their visit.
    Furthermore, for your safety, if you have severe or multiple allergies, please consult your doctor beforehand.
    Allergens such as wheat and soy may also be present in seasonings, and we may not be able to accommodate all requests.
    Please understand.
    Since all food is prepared in the same kitchen at this facility, there is a possibility of cross-contamination (trace amounts of contamination).

    *What is contamination?*
    This refers to the unintended contamination of food by trace amounts of substances adhering to cooking utensils or tableware.
    Even in dishes that do not use allergens, it may be difficult to completely prevent allergic reactions during the cooking process.
    Please understand that due to operational constraints of a hotel, we are unable to provide a complete response to your request.
Reservation0985-55-4390
Telephone reception9:00 to 18:00
Closed daysWe close the facility about twice a month for equipment inspections and repair work.
We apologize for any inconvenience this may cause, and we appreciate your understanding.